See what needs attention.
Review incoming escalations in Live Chat. Open a conversation and understand the customer’s question before you reply.
Live chat that picks up where AI leaves off.
Let AI handle familiar questions. Give your team the conversation when a customer needs more attention.
Bring people into the conversation.
Handle escalations from a shared workspace, with clear ownership and the context to keep the conversation moving.
Allieta ChatInteractive tour · Example conversation
From first question
to next step.
Explore a sample journey.
Your content. Your customers. Your team.
Your content. Your customers. Your team.
Your support teamHuman handoff
Conversation passed to your team
Make the next step easier.
Know who is handling it.
Claim conversations, assign work, and transfer ownership between teammates. Clear responsibility helps avoid two people replying at once.
Organize your support team.
Create departments and teams. Assign roles and permissions so teammates have the access appropriate to their work.
Finish with a clear outcome.
Reply, resolve, and review conversations from your dashboard. Your team can keep track of the work alongside AI-handled messages.
A handoff with the conversation intact.
A visitor asks a question that needs a person to make a decision.
Illustrative workflow. Configure and test it for your business.
A useful fit for
- Support teams handling exceptions to standard policies.
- Sales teams answering detailed questions before a purchase.
- Step 1
The conversation is escalated into your team’s live chat workflow.
- Step 2
A teammate claims it and reads the earlier messages for context.
- Step 3
The teammate replies, transfers it when needed, and resolves it when finished.
Live chat & human handoff: your questions answered.
Have a different question? We’re here to help.
Talk to our teamConnect the rest of your workflow.
How to design an AI-to-human handoff customers can follow
Plan escalation triggers, conversation ownership, team availability, and follow-up. A practical human-handoff checklist for AI customer support.
Team collaboration
Give everyone a place in the support workflow, with departments, roles, and clear conversation ownership.
Leads & follow-up
Keep customer enquiries connected to the people, details, and follow-up they need.
Plan your AI support launch
Prepare your sources, test real questions, and give customers a route to your team.
Your next great customer
relationship starts here.
Bring your knowledge. Add your people. Open the conversation.