Start with the questions you hear every day.
Upload supported files or add website URLs. Begin with clear product information, current policies, and setup instructions rather than every document your business holds.
Better answers begin with better knowledge.
Bring your website content and documents into Allieta Chat. Keep policies, product details, and support answers ready for customer questions.
One place to manage what your chatbot knows.
Your team already has answers in guides, FAQs, and policy pages. Allieta’s knowledge base connects that material to customer conversations. You choose the sources, keep them current, and test how the AI uses them.
Keep control of your source material.
Review documents and website sources in one list. Refresh a website source when its content changes, remove outdated material, and check document and storage allowances in your dashboard.
Check the answer against the source.
Use the playground to ask realistic questions and inspect the retrieved passages. If an answer is incomplete, improve the source and test again before customers depend on it.
Let real conversations guide the next update.
Review frequent and unanswered questions in analytics. Add the missing explanation to your content, then check related questions so the improvement carries through to support.
A policy update should reach the next answer.
A store changes its returns policy and needs its chatbot to use the current information.
Illustrative workflow. Configure and test it for your business.
A useful fit for
- Online shops explaining delivery and returns.
- Software teams maintaining setup guides and product FAQs.
- Step 1
Update the original policy and remove conflicting copies.
- Step 2
Refresh the website source or replace the affected document in Knowledge Base.
- Step 3
Test the return question and a follow-up, then review real conversations after the change.
AI knowledge base: your questions answered.
Have a different question? We’re here to help.
Talk to our teamConnect the rest of your workflow.
How to prepare a knowledge base for AI customer support
Choose useful sources, remove conflicting answers, and test customer questions. A practical knowledge-base checklist and review template for small teams.
AI search for customer questions
Allieta Chat searches your connected business content to answer customer questions in conversation. Test the result, improve the source, and keep a human route open.
Conversation analytics
Understand your support workload, spot recurring questions, and find the gaps in your customer information.
Plan your AI support launch
Prepare your sources, test real questions, and give customers a route to your team.
Your next great customer
relationship starts here.
Bring your knowledge. Add your people. Open the conversation.