Start with your business’s information.
An enquiry about returns, product fit, or setup is answered using relevant material from your connected knowledge base. The usefulness of the response depends on the quality and coverage of those sources.
Help customers find an answer, in their own words.
Allieta Chat searches your connected business content to answer customer questions in conversation. Test the result, improve the source, and keep a human route open.
Turn the question into a useful starting point.
Customers should not have to guess which policy page contains the answer. Allieta retrieves relevant information from the website sources and documents you connect, then uses it to respond inside Chat.
Make room for follow-up questions.
Customers can continue the conversation instead of starting a new search. Test short follow-ups as well as complete questions to see whether the response keeps the right context.
Inspect before you publish.
The playground lets your team review replies and the source passages retrieved for a test question. Use that evidence to decide whether to clarify the source, adjust the conversation rules, or involve a person.
Keep a route to human judgment.
A relevant passage is not a guarantee of a correct answer. Configure and test handoff for questions outside your content or decisions that need a teammate’s attention.
From a vague question to the right piece of information.
A visitor asks whether a product will fit their needs without using the wording in its guide.
Illustrative workflow. Configure and test it for your business.
A useful fit for
- Helping visitors understand product fit and setup.
- Answering questions about published policies without making people navigate every page.
- Step 1
Connect the current product guide and relevant FAQs.
- Step 2
Test the visitor’s question and check the reply against the retrieved material.
- Step 3
Add missing details or a human handoff path where a reliable answer needs more context.
AI search for customer questions: your questions answered.
Have a different question? We’re here to help.
Talk to our teamConnect the rest of your workflow.
How to test AI customer support before you launch
Build a realistic test set, review answer quality and handoff, and track improvements. Includes a reusable AI customer support evaluation worksheet.
AI knowledge base
Bring your website content and documents into Allieta Chat. Keep policies, product details, and support answers ready for customer questions.
Live chat & human handoff
Let AI handle familiar questions. Give your team the conversation when a customer needs more attention.
Plan your AI support launch
Prepare your sources, test real questions, and give customers a route to your team.
Your next great customer
relationship starts here.
Bring your knowledge. Add your people. Open the conversation.