Does a booking flow reserve time on my calendar?

A booking request flow collects information. Do not treat it as confirmed calendar availability or scheduling unless your own integration provides that behavior.

Do I need to write code for the questions?

The custom feature builder lets you define supported question types and messages through the dashboard. Connecting an external system may require technical setup.

Can I test before customers use it?

Test representative trigger phrases and the complete question sequence. Check required fields, completion messages, and any connected events before promoting the flow.

Automate the questions behind a useful next step.

Guide customers through signups, qualification, surveys, and booking requests, right in the conversation.

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Ask the right question next.

Use modular features for common tasks or define a custom sequence of questions for your business.

Start with a clear purpose.

Choose a built-in conversational feature for the information you need to collect, then configure it for your business.

Make the steps your own.

In the custom feature builder, define questions, field types, welcome messages, and completion messages.

Choose when a flow starts.

Configure detection keywords and review suggested keywords before you create the flow. Test the experience with representative customer messages.

Connect the next step.

Configure supported webhook events for custom flows when your wider workflow needs the submitted information.

Manage the leads you collect

A useful next question, at the right moment.

A visitor wants to request a booking or explain their requirements.

Illustrative workflow. Configure and test it for your business.

A useful fit for

Businesses qualifying an enquiry before a human follow-up.
Teams collecting signup details, survey responses, or booking requests.

Step 1
Choose a built-in feature or define a custom sequence of questions.
Step 2
Configure the trigger, fields, and completion message, then test the flow.
Step 3
Review the collected information or send configured events to your existing workflow.

Conversational flows: your questions answered.

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How to test AI customer support before you launch

Build a realistic test set, review answer quality and handoff, and track improvements. Includes a reusable AI customer support evaluation worksheet.

Leads & follow-up

Keep customer enquiries connected to the people, details, and follow-up they need.

AI customer support

Give Allieta your website content and documents. Let customers ask in their own words, with your team ready for the questions that need a person.

Plan your AI support launch

Prepare your sources, test real questions, and give customers a route to your team.

Your next great customer
relationship starts here.

Bring your knowledge. Add your people. Open the conversation.

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